Refund and Returns Policy

Thank you for choosing Emma Rostron personal styling services. This Refund Policy (“Policy”) explains our guidelines regarding refunds for the personalised digital products and services we offer.

Please read this Policy carefully before making a purchase, as it outlines the terms and conditions under which refunds may or may not be provided.


Personalised Digital Products and Services

a. Our personal styling services involve the creation and delivery of personalised digital products, including fashion recommendations, outfit suggestions, and style consultations.b. These digital products are tailored specifically to each individual customer and cannot be resold or reused.


No Refunds

a. Due to the personalised nature of our digital products and services, we do not offer refunds.
b. Once a purchase is made and the digital product or service is delivered, the transaction is considered final, and no refunds will be provided.


Accuracy of Information

a. It is the responsibility of the customer to provide accurate and complete information during the ordering process.
b. We rely on the information provided by the customer to create personalised digital products. Therefore, any inaccuracies or omissions in the information provided may result in an unsatisfactory product.
c. We recommend reviewing your order carefully before submitting to ensure all information is correct.


Customer Satisfaction

a. We are committed to providing high-quality and personalised digital products and services to our customers.
b. In the unlikely event that you are dissatisfied with your purchase, we encourage you to contact our customer support team. We will make every effort to address your concerns and resolve any issues you may have.


Exceptional Circumstances

a. In rare cases where a technical issue or error on our part prevents the delivery or proper functioning of a digital product or service, we will make every effort to rectify the situation promptly.
b. If we determine that the fault lies with us and we are unable to provide a satisfactory solution, we may consider providing a refund on a case-by-case basis.


Chargebacks and Disputes

a. In the event of a chargeback or dispute initiated by the customer with their financial institution, we reserve the right to contest the chargeback and provide evidence of the delivery of the digital product or service.
b. If a chargeback or dispute is resolved in our favour, the customer will be responsible for reimbursing us for any fees or expenses incurred.


Modifications to the Refund Policy

a. We reserve the right to modify or update this Refund Policy at any time without prior notice. The updated Policy will be posted on our website with the updated date.

If you have any questions or concerns regarding this Refund Policy, please contact our customer support team at [email protected]


This Refund Policy was last updated in 2024.

Everlane White Shirt
WNU White Shirt
Reiss White Shirt
Frankie Shop Shirt
Reiss Leather Jacket
Adidas Jumper
Cos White Tshirt
& Other Stories White Tshirt
Mint Velvet
Everlane White Shirt
PETAR PETROV Get Up denim shirt
DIANE VON FURSTENBERG Brooklyn printed stretch-jersey trousers
ELIOU Perla silver-plated pearl hoop earrings
MANSUR GAVRIEL Candy mini leather top handle bag
VICTORIA BECKHAM – My Dad Had A Rolls-Royce cotton T-shirt
GANNI – Easy Shopper large striped canvas tote
OLIVIA RUBIN – Roisin floral-print cropped cotton top
FREE PEOPLE – Lucky You barrel-leg jeans
GANNI – Logo-embroidered cotton cap
FREE PEOPLE – Kiana cotton top
DAMSON MADDER – 90’s Frill shell shoulder bag
FREE PEOPLE – Get Free striped cotton shorts
SISTER JANE – Carolina embellished mesh top handle bag
LE SPECS – Velodrome cat-eye sunglasses
COACH – Signature C hoop earrings
GANNI – Leopard-print cotton scrunchie
RABANNE – Ruched ribbed stretch-cotton tank
TOTÊME – Ribbed stretch-cotton tank
LOEWE – Small cream raffia basket bag
KENNETH JAY LANE – Beaded hoop earrings